Phone Unlocking FAQ

Why should I unlock my phone?

There are lots of benefits to unlocking your phone: Unlocking your phone will allow your phone to operate on any GSM network anywhere in the world, thereby eliminating roaming charges and saving you a lot of money. Unlocking your phone could increase its resale value up to 60%.

Why is my phone locked?

Most mobile devices are sold at discount rates in exchange for a required service plan contract. Most of these contracts have an early termination clause that consists of a penalty to be paid to end the contract ahead of schedule. Locking a phone is meant to ensure that the phone will be active for a specific period of time on the network of the service provider that the contract was signed to.

How do I find out if my phone is unlocked?

There are several ways to find out if your phone is unlocked. The recommended way is to insert a different service provider SIM card into your phone and power it up. That is, if your phone is a T-Mobile phone, insert an  AT&T SIM card in it or any other service provider SIM card that is not T-Mobile, power it up, and try to make a phone call. If the call is successful, then your phone is unlocked. If it says “Restricted”, “Contact Service Provider”, or doesn’t allow you to make calls, then your phone is locked.

What is a SIM card?

A SIM (Subscriber Identity Module) card is a removable smart card for mobile phones that stores service subscription information.

What is a phone SIM lock?

A SIM lock is a built in software function in GSM phones that is used by network providers to restrict the use of these GSM phones to specific countries and network providers.

What is a phone unlock code?

An unlock code is a unique group of generated numbers that when entered into your phone upon request, releases the SIM lock restriction henceforth allowing your phone to be used on other GSM networks.

What is an IMEI number and how do I find it?

An IMEI (International Mobile Equipment Identity) number is a 15-digit number that is used to identify a particular mobile phone. With this number, you can track a lost or stolen phone. The recommended way to retrieve your IMEI number is by dialing *#06# on your mobile phone.

Can I still use my phone on it’s original network after unlocking?

Yes! Unlocking your phone will make it work on any network worldwide including the network in which it was locked to. For example, your T-mobile unlocked phone will still work on T-mobile network.

Will a software update lock my phone?

No! Software updates or factory reset will not lock your phone.

Is the phone unlock permanent?

Yes, all our unlock services are permanent. Once your phone is unlocked with us, it can never be locked again.

Do I need to ship my phone to you in order to unlock it?

No! All our services are done remotely. Our unlock codes are generated based on the phone information that you provide upon checkout.

How can I trust you?

Because we care about your personal information including your IMEI number, we have secured our website with SiteLock website security which proves that our website is free from viruses, spams, and malware. Also, all our payments are managed and secured through PayPal, which uses advanced data encryption and anti-fraud technology to keep your information secure. We are focused on providing an exciting and interactive experience to you.

How can I pay?

We accept payments under our verified Business PayPal account, Diggidal Computel Ltd. If you don’t have a PayPal account, kindly choose the “Pay with a bank account, debit or credit card, or PayPal Credit” option. You can use the “Debit or Credit Card” option if you have a debit card or credit card. Note that all payments are accepted and processed through PayPal’s secured website.

What is your refund policy and how will I be refunded?

We offer 100% money back guarantee if your order comes back as “unavailable”. If you received a wrong unlock code due to wrong information that you provided, you will not be refunded. In some cases, we may request for a video proof of a failed unlock before a refund can be issued. All refunds will be done through PayPal and will reflect on your PayPal balance if you have a PayPal account. If you paid with your debit card or credit card, your card will be refunded.